FREQUENTLY ASKED QUESTIONS

Lost property will remain on camp until the last day.

If it has still not been claimed after the last day of camp, it will be donated to East Anglian Childrens Hospice.

You can easily check live up-to-date spaces available for each course at each venue by heading to the Book Now section. You don’t have to commit to any dates, but the system will let you know if there are 5 spaces or less available for any day. We do monitor the amount of spaces sold, and if we can place more members of staff for those dates that have sold out, we typically open more spaces the nearer we get to the start date of camp. Please do check back to see if your date becomes available.

We know our children at camp love to get in the kitchen and cook up some tasty treats. Typically the days we cook are as follows:

• Creative Crew every Wednesday
• Early Explorers every Wednesday

– If your child has special dietary requirements do let us know on the booking. We do try to accommodate as best we can yet if you have suitable ingredients you can bring from home (dairy-free chocolate etc.) then please do speak to our leaders at registration and they will let you know what is needed.

– Children love to bring home their tasty treats to share with family. We supply plastic food bags to take home in, but if you have a spare empty Tupperware container you can pack in your child’s bag on the days of cooking this can help bring them home in their best state!

Every week culminates in an end-of-week show performed by our Creative Crew and Early Explorers. This takes place on the final day of the camp week — usually Friday. However, during Easter, the show will be held on Thursday due to Good Friday.

Children are welcome to invite one or two close family members to watch the performance. Anyone attending will need to show their child’s QR code to gain entry. Please note that the show is not open to the general public.

We only publish ‘a typical day at camp’ timetable for our four different day camps which give you a taster of the fun in store at camp.

Our exact timetables will depend on the weather, availability of facilities and our premium roaming equipment. If we were to publish exact timetables this could lead to disappointment if somebody books a certain day to do archery for example, and it ends up raining all day, we cannot complete this activity and instead would look to complete this the next available day. This would then have a knock-on effect on other planned activities later on in the week, so we constantly revise the daily timetable to deliver the best experience. We believe in our experienced and qualified activity instructors to always deliver the best activities in line with the group, weather conditions and theme of the week!

Rest assured that we have devised over 100+ fun-filled activities to deliver at camp and we always aim to provide at least one premium activity each day, backed up with active team games, crafts, dances, cooking, painting, the list goes on!

Simple answer, YES! Complete your booking online, making sure to select “OTHER METHOD” at checkout and then Student Finance from the dropdown selection.

You will need to pay us 15% of your total booking balance (ideally through Bank Transfer once you have calculated the amount) before your child attends our camps. 

Then head over to your student finance online portal to link your children to our setting  (Found here: https://www.ccgpay.co.uk/student/login).  Once the week is complete we claim for the days booked which will trigger an email alert to you, you just have to approve the claim, and the grant service will make payment to us for the remaining 85% of your booking. Once received we can mark your booking full paid.

You will need our registration details to find us:

Bury St. Edmunds – CCG3783485

Ipswich – CCG8779799

Woodbridge – CCG2276576

Colchester – CCG9989282

Felixstowe Registration Number – CCG2385386

Shenfield Registration Number – CCG3255347

If the children are in the same age group, this won’t be a problem. Please add their friend’s name to your booking notes, and we will ensure they are placed in the same colour group each day.

If the children are in slightly different age groups (for example, one aged 6 and one aged 7), there may be some flexibility for them to be grouped together. This will depend on their suitability and will be decided on a case-by-case basis by the Camp Manager following an assessment at camp.

Our priority is to ensure every child is comfortable, confident, and set up for success during their time at camp.

When you book a full week (Monday to Friday), you’ll automatically receive 20% off your total booking price. We encourage week-long bookings as they offer the best experience for children and help maintain consistency for our staff teams.

If you choose to amend your booking and split those days across different weeks, the 20% week-long discount will no longer apply.

Please note: this also applies to any Booking Protection Cover claims. Refunds cannot be given if only one day is missed within a discounted week booking.

We are Ofsted Early Years registered at all of our venues meaning we can accept all school-going 4-16yr olds.

If you require our registration details for any forms you are completing you can find these using the link below:

You can share any medical information with us when you make your booking and update your child’s profile including all their medical details.

If your child needs medication while at camp, please complete the Administer Medication Form on their first day at camp. This form must include your child’s doctor’s details.

All medication brought to camp must be in date, have a valid prescription (if prescribed by your GP) and be placed in a sealed bag or container clearly labelled with your child’s name.

Please hand the medication to the Camp Manager when you arrive. This gives us permission to administer it during the day. When you collect your child, you’ll be asked to sign the form to confirm what has been given.

If you’d like to talk about your child’s medical needs or suitability for camp, please call us on 01473 942990.

We welcome children with level 1 SEND needs who are able to take part in a mainstream camp environment with the same level of supervision as their peers.

Unfortunately, 1:1 support cannot be provided and we request that parents of children with SEND speak to our Head Office prior to booking. This gives us the chance to review your child’s requirements and confirm that the camp environment is suitable.

We currently receive SEND support funding in Suffolk, which helps us to make reasonable adjustments where needed. Unfortunately, we do not yet receive the same funding in Essex, so the level of support available may vary between locations.

You can contact our Head Office on 01473 942990 to discuss your child’s needs before booking.

Our policy is that all children must be fully toilet trained to attend camp.

We understand that occasional accidents can happen, and our team will always offer support and reassurance if they do. However, due to our staff-to-child ratios, we’re unable to provide regular intimate care or toileting assistance.

Unfortunately, we do not currently offer a sibling discount, though we may consider introducing this in the future.

However, you can take advantage of our week-long booking discount — enjoy 5 days for the price of 4, saving £45!

You can add Booking Protection Cover (BPC) when making your booking. The system will prompt you to add it if you wish.

– BPC costs £5 per day, per child.

– It must be added for every child and all dates in your booking.

– BPC cannot be added after your booking has been completed.

With BPC, if your child misses any days due to illness or cancellation, you can apply for a refund or camp credit for the missed days. Please note that the refund will not include the cost of BPC.

To view our weekly prices, please visit our booking page using the link below:

https://bookings.schoolsoutactivities.co.uk/bookings

When you book a full week (Monday to Friday), you’ll automatically receive 20% off your total price. This discount also applies to Early Bird and Extended Fun sessions.

The discount is applied automatically at checkout when all five days are selected — no coupon code is needed.

You can view all our latest day prices on our booking page using the link below:

https://bookings.schoolsoutactivities.co.uk/dashboard

We use a flexible pricing model, which means prices can vary depending on the day, venue, activities, and how close it is to the start of camp. Days start from £45.  Your cart will automatically update as you add your chosen dates and sessions.

If you’d like to add Early Bird drop-off (8–9am) or Extended Fun collection (5–6pm), these are available for just £5 per session.

We run a School’s Out Tuck Shop every day, offering a selection of child-friendly snacks at pocket-money prices. If your child would like to buy something, we recommend bringing no more than £1 in change.

For children in Early Explorers, please place the money in a sealed envelope with your child’s name on the front and hand it to their leader at registration for safekeeping. Older children can also use a sealed envelope or keep their money securely in their bag.

If your child has any food allergies, please make sure these are listed on your booking and check any tuck shop items with staff before purchase.

We have a strict NO NUTS policy at camp, including all chocolates and spreads that contain nuts.

When making a booking, you’ll be able to list any allergies on your child’s profile has so our Camp Leaders are fully informed. We can make necessary arrangements during lunch and break times to ensure your child does not come into contact with any foods that may cause an allergic reaction.

To help your child have the best day possible, please make sure they come prepared with:

– A refillable water bottle

– A nut-free packed lunch and snacks for break times

– Weather-appropriate clothing (e.g. a raincoat, sun hat, or warm layers)

– Trainers or comfortable shoes for activities

– Spare clothes if your child is likely to get wet or messy

If your venue includes swimming sessions, please also pack swimwear, a towel, and goggles if needed.

Please ensure all items are clearly named to help avoid lost property.

Yes, we do not offer catering facilities on site so a full packed lunch is required for every child every day. Please pack enough for break times and to cover longer days if using Early Bird and Extended Fun sessions.

If you think you may be unable to collect your child by 6:00pm, please contact the Camp Manager as soon as possible so arrangements can be made for staff to stay with your child.

As two staff members are required to remain on site and the venue must stay open beyond its agreed time, a late collection fee will apply. The charge is £10 for every 15 minutes after 6:00pm (for example, collecting at 6:16pm would incur a £20 fee).

This fee must be paid before leaving the site, by cash or card.

• Normal collection time anytime between 4:30-5pm at the signposted areas
• Extended Fun anytime between 5-6pm if you need to collect at a later time

Extended Fun can be added for £5 per session when making or editing a booking, or phone your Camp Manager on the day to have your child added to this register.

• Normal drop off time anytime between 9-9:30am at the signposted areas
• Early Bird anytime between 8-9am if you need to drop off earlier

Early Bird can be added for £5 per session when making or editing a booking, or simply turn up and pay at morning registration.

We only offer full days to ensure consistent numbers of children at camp for staffing levels. You are welcome to book the full day and only take up a half day option, picking up or dropping off at lunchtime (12:30-1:30pm).

It’s easy to get in contact with School’s Out Activities. You can email, phone or text anytime, 7 days a week. If you can’t get hold of us, leave a voicemail and we shall get right back to you. If you need to send anything into us then feel free to use the address below.

Email

General Enquiries: info@schoolsoutactivities.co.uk

Staffing Enquiries: schoolsoutrecruitment@gmail.com

Telephone

General Enquiries: 01473 942990

SENCo Enquiries: 07397 659477

Staffing Enquiries: 01473 942995

Head Office: 01473 942990

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Unit 8, St James Boulevard, Great Blakenham, Ipswich, IP6 0FL

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