FREQUENTLY ASKED QUESTIONS
If you have a question about School's Out Activities, our day camps, our venues, ways to pay or anything else, you'll probably find the answer here. If not, please get in touch.
- Can I split a week long booking across multiple weeks?
When you book a whole week (Mon – Fri) you are automatically given a free day as we like to promote coming to camp for a whole week for the best experience and also it is easier to staff for children for a whole week. If you are looking to edit your booking and split those days across multiple weeks you do lose your one free day from the week-long booking. This is the same for any booking protection cover claims. You will not be refunded if only one day is missed in a week-long booking as this is your free day.
- What are your Ofsted registration details?
We are Ofsted Early Years registered at all of our venues meaning we can accept all school-going 4-16yr olds.
If you require our registration details for any forms you are completing find these below:
- Ipswich High School – EY551272 (Approved 14/09/2017)
- Colchester Royal Grammer School – EY548121 (Approved 12/07/2017)
- Woodbridge School – EY556142 (Approved 26/01/2018)
- What if my child has medical requirements?
There is an opportunity to tell us any medical information when making your booking. There is also a form that can be printed and completed if you require leaders at camp to administer medication to your child. We must have all of your Doctor’s details on the form. Any medicine brought to camp must be in date and with a valid prescription if prescribed by a GP. Please bring in sealed bag/container with the child’s name on it. This must be handed to the Camp Manager and Administer medication forms signed to provide us with permission to administer the medicine. Upon collection, the form must be signed by yourself to acknowledge the schedule of medication administered.
To discuss your child’s medical information and their suitability to attend camp please telephone 07766 220075.
- Do you take children with SEN?
We have many success stories with children with special educational needs benefiting from attending our camps. If a child requires one-to-one care at school our policy is that they will also need to arrive with a suitably qualified and DBS-checked carer to assist with their time at camp. When making your booking there are sections to detail your child’s needs that will be given to their camp leaders and camp manager for them to be prepared for your child’s stay with us. There is a further form that is offered which can be printed and further details can be completed and handed over at first-morning registration.
Any questions regarding the suitability of our camps for your child please call our SENCo on 07766 220075.
- Do my children need to be toilet trained?
Our policy is that all children need to be toilet trained to attend days at camp. We understand that accidents can happen and our staff are on hand to assist with any situation. Yet our ratios of staff to children do not allow regular intimate care of children.
- Do you do a sibling discount?
We do not currently offer a sibling discount. This is something we are looking to introduce next year once we have the website ready to receive this new feature. We do however have our week-long booking discount where you get 5 days for the price of 4! (Saving £35!)
- Can I insure against illness and cancellation?
Yes, if you want to insure your places you can add Booking Protection Cover (BPC) to your booking at the time of making it. The booking system will ask you if you want to add it or not. It costs £2 per day per child you add it on to. You have to add it on to every child and all dates within your booking. It cannot be added in retrospect after you have made your booking.
With BPC added to your booking, in the event of missing any days at camp through illness or cancellation, you can apply for a refund or camp credit for the days you have missed (refund will not include BPC payment).
- How much does it cost to come for a whole week?
We offer a week-long booking discount if you book a whole week from Monday to Friday. You get 5 days for the price of 4, so all 5 days is charged at £140. The same goes for Early Bird (5 sessions for the price of 4) and Extended Fun (5 sessions for the price of 4). If it is a 4-day week because of a bank holiday, then we offer a four-day week discount of £20!
The website will automatically load this discount when selecting all week during booking so no need to enter any coupon code.
- How much does it cost to come per day?
Our standard daily charge is £35 per day for normal drop off and collection times. If you want to add on Early Bird (8-9am) drop off this is an extra £3. If you want to add on Extended Fun (5-6pm) collection this is an extra £3.
- Do you have a tuck shop on camp?
We provide a School’s Out Tuck shop every day at our venues which have a selection of child-friendly snacks on offer for a small price. If your child wants to purchase from the tuck shop we suggest no more than £1- £2 change is needed. Please pack this securely in their bag. *If your child has any food allergies we ask these to be provided on the booking and any food items cleared with staff before being sold via the tuck shop.
- Can I pack nuts in lunchboxes?
We have a strict NO NUTS policy at camp, including all chocolates and spreads that contain nuts.
- My child is allergic to certain food types, what should I do?
When making a booking you can list the items your child is allergic to so our Camp Leaders have this information. We can make necessary arrangements during lunchtimes and break-times to ensure your child does not come into contact with any food items they may be allergic to.
- What drinks will be made available?
Please pack a refillable drinks bottle for your child. We have drinking water fountains and taps on site for them to regularly refill from. If you need a water bottle we sell personalised water bottles at reception, just ask.
- Do I need to bring a packed lunch?
Yes, we do not offer catering facilities on site so a full packed lunch is required for every child every day. Please pack enough for break times and to cover longer days if using Early Bird and Extended Fun sessions.
- What if we are running late and collecting after 6pm?
If on an occasion you do not feel you can pick your child up by 6:00 pm then please telephone the Camp Manager immediately to make plans to stay with your child. As two members of staff have to stay behind and the School has to remain open beyond their agreed time, there is a fee charged in this event and you will be expected to pay the fee using cash or card before leaving the site. FEE = £10 every 15 minutes over 6:00pm. i.e Collecting at 6:16pm would incur a £20 charge.
- When can we collect?
Normal collection time is anytime between 4:30-5pm at the signposted areas. If you need to collect later than that you can add on Extended Fun with collection anytime between 5-6pm. This is £3 per session and can be added when booking, editing or phone your Camp Manager on the day to have your child added to this register.
- When can we drop off?
Normal drop off time is anytime between 9-9:30am at the signposted areas. If you need to drop off earlier than that you can add on Early Bird drop-off anytime between 8-9am. This is £3 per session and can be added when booking, editing or simply turn up and pay at morning registration.
- Do you do half days?
We only offer full days to ensure consistent numbers of children at camp for staffing levels. You are welcome to book the full day and only take up a half day option, picking up or dropping off at lunchtime (12:30-1:30pm).
- How can I contact School’s Out Activities?
It’s easy to get in contact with School’s Out Activities. You can email, phone or text anytime, 7 days a week. If you can’t get hold of us, leave a voicemail and we shall get right back to you. If you need to send anything into us (like a cheque or childcare tax credit forms) then feel free to use the address below.
General Enquiries: email@example.com
Staffing Enquiries: firstname.lastname@example.org
General Enquiries: 07535 058005
SENCo Enquiries: 07766 220075
Staffing Enquiries: 07377 383909
Head Office: 07766 220075
Oakholt, Norwich Road, Barham, Ipswich, Suffolk IP6 0PP
- Can I work for School’s Out Activities?
You’ve come to the right place…we pride ourselves on offering the most rewarding, exciting and well-paid School Holiday jobs. We help aspiring Teachers and Coaches gain valuable experience working with children, while providing leadership and managerial experience to established Teachers. Even if you are just looking for your first taste of work experience, if you’ve got the right attitude and skills… we want to hear from you!
You can read more here.
- How do I pay for a camp?
School’s Out Activities makes booking and payment as flexible as possible for all customers. We accept various forms of payment methods to make it as easy to book with us.
Choose between two ways to pay:
Pay now via Debit/Credit Card
Book your children’s places and pay there and then online to finalise and secure your places at camp. Nothing else more to do. Simply pay securely via Debit/Credit Card with our secure Worldpay gateway, all at no extra cost!
Book your children’s place and pay later via your chosen method from either Childcare Vouchers, Tax-Free Childcare, Online Bank Transfer (e.g. via internet banking) or simply bring cash with you to camp to clear your balance. You can even sign back into your account at any point and pay any remaining balance with your Debit/Credit card right from the My Account area. Any combination of these can be used if making part payments to create your own structured payment plan! Simply ensure all payments carry your booking reference and ensure all outstanding payments are paid and cleared in time before the commencement of the course to ensure your places are finalised.
1) Childcare Vouchers & Tax-Free Childcare:
School’s Out Activities can receive Childcare Voucher payments from all voucher providers and the new Gov.UK Tax-Free Childcare scheme. Simply log on to your voucher provider and search for our business name, postcode, or Ofsted registration number to find our account. Click here for more information on Childcare Vouchers.
2) Online Bank Transfer:
Simply register our account details with your online banking system and include your booking reference number when making a transfer payment:
Account Name: School’s Out Activities Ltd
Sort Code: 52-30-31
Account Number: 45626383
Reference Number: Your booking reference no.
INTERNATIONAL BANK TRANSFERS
If paying from a foreign bank account you will also need the following details to complete your transaction:
You can pay any remaining balance by handing over the correct amount of cash at morning registration. The full amount must be paid in the morning before we can accept children at camp. This flexible method is handy for those last minutes late additions.
3) Cash at your first morning registration:
You can pay any remaining balance by handing over the correct amount of cash at morning registration. The full amount must be paid in the morning before we can accept children at camp. This flexible method is handy for those last minutes late additions. If you forget your cash at any point we do have back up card terminals to accept any card payment.
4) Debit/Credit card anytime from My Account area:
If you have any remaining balance to your booking then you can pay the full remaining balance anytime.